Improving Employee Selection

The Situation

• Current turnover levels were higher then acceptable

• New employees took too long to get up to expected productivity levels

• Process for internal selection was informal and not standardized

What We Did

• Identified critical competencies for success for the key roles in the organization

• Developed a behavior-based interviewing protocol (process, interview guides, evaluation forms) to ensure all candidate were being assessed against the critical competencies

• Trained all hiring managers in behavior-based interviewin

The Outcome

• Turnover was reduced to acceptable levels

• Improvement in employee productivity

• Managers reported leveraging skills developed in interviewing to assist them managing and developing current employees